Choosing the right fleet management app is not easy. In fact many business owners try lots of them and eventually give up, opting instead to manage their fleets manually. While the process of finding the right software to manage your vehicles is not easy it can be done so long as you know what you are looking for. The first step is to understand what a fleet management app is. This is software that is created to keep track of the location of your vehicles, remind you when service is due, track fuel consumption and also communicate with your drivers. Here is what you ought to do if you want to find the right fleet management app for your business:
Define your needs – what do you need a fleet management app to do? Do you, for example, need to manage a fleet of 10 vehicles or 100 vehicles? Do you want to be able to get information on those vehicles at any time, or do you only require them to check in at certain times of day? Do you want your drivers to be able to see the information or would you rather be the only one who can access it? Defining your needs in this manner will help you narrow down to a small number of fleet management apps and then you can choose the one that best suits your needs.
Can the app accommodate growth? One of the biggest problems with fleet management apps is capacity – while an app may be good for managing a fleet of 50 vehicles, what happens if you need to track 100 or 200 vehicles? Even if your business is small right now you hope that it will grow and when that happens you want to have a fleet management partner that you can rely on.
What is the downtime on the app? Fleet management is a dynamic activity so the app that you choose needs to have as little downtime as possible (if any). The app maker should have a clear policy on what happens when the app is down – are there other ways to gather information, for example, and how can you access it?
It is important to find out how the app maker deals with updates before you buy. Some apps make money through updates, so each time they have an update you will have to pay to get it. Others are happy to give you updates for free but you pay an annual fee for using the app.
Look at the reputation of the parent company of the app – are they reliable and will they be your partners? You should look at online reviews to see what kind of support they have given their customers in the past and whether there have been complaints lodged against them.
Lastly, look at the pricing model of the app and make sure that you understand it. Many fleet management apps are priced in ways that are hard to understand and you may find yourself locked in a contract that is impossible to get out of.